Digital Product Manager, Global Client Portal Lead | Gallagher

February 2023 to present

Results-driven product leader driving growth strategy and execution for a global client portal representing $50M+ in revenue, rapidly expanding across AMS, EMEA, and APAC. Owns business strategy and prioritization for a complex digital product, balancing diverse regional needs in a global context.

Leads multiple agile squads, setting strategic direction, managing backlogs, and driving execution within an Agile Release Train (ART). Aligns portfolio and squad-level delivery through active PI planning, ensuring business objectives translate into impactful product initiatives.

Partners with architects to develop scalable, future-proof solutions, while collaborating with UX to design digital-first experiences that enhance engagement. Develops go-to-market and communication strategies, ensuring successful product launches and adoption.

Highlights:

• Increased client retention by launching the product to three new client segments in our Retail division, including Middle Market, Small Business and Personal Lines

• Surpassed goal of getting 1,000 client accounts onto the portal within one year, representing $48M in revenue

• Achieved a 20% reduction in customer support requests and 99% client retention rate on the portal within the first year

• Partnered with architects to create a scalable architecture and re-usable components that allowed for future feature expansion into new regions

• Led digital Agile transformation efforts, increasing velocity and sprint goal completion by 92% and accelerating feature development by 200% within one year

Product Manager, Digital Experience | CNA Insurance

August 2021 to February 2023

Led strategy and execution for CNA’s external websites, delivering exceptional user experiences through data-driven insights and customer-centric design. Translated customer needs into impactful product features, collaborating cross-functionally to drive innovation and business growth.

Managed end-to-end product development, from ideation to launch, leveraging agile methodologies to ensure timely, high-quality delivery. Optimized user journeys by analyzing data and stakeholder feedback, aligning product strategy with business objectives.

Delivered high-impact solutions that enhanced customer satisfaction, improved engagement, and drove measurable business performance.

Product Owner, Digital Channels | CNA Insurance

April 2020 to August 2021

Led the platform powering content distribution across all digital channels, ensuring scalability, efficiency, and alignment with business objectives. Partnered with cross-functional teams to enhance CMS capabilities, optimizing workflows and content delivery.

Managed the product backlog, driving continuous improvements to streamline publishing and elevate user experience. Enabled marketing and communication teams to reach target audiences effectively by refining content workflows and enhancing digital experiences.

Digital Experience & Marketing Specialist | Origami Risk

May 2018 to April 2020

Managed and optimized the MarTech stack, improving marketing efficiency, automation and personalization.

Owned the website and CMS, creating digital experiences that drove user engagement, retention and conversion through data-driven insights.

Developed and implemented multi-channel marketing campaigns, leveraging SEO, paid media and automation to maximize reach and ROI.

UX Designer | Webanywhere

February 2017 to April 2018

Blended UX design and instructional design to create award-winning digital learning experiences, collaborating with international teams to deliver intuitive, effective learning solutions.

Took on multiple roles, including digital marketing, leading campaigns to support the company’s expansion into the United States, increasing brand awareness and engagement through social media, email marketing and website optimization.

UX Designer | Reflection Software

May 2015 to February 2017

Led the design of innovative digital learning experiences for Fortune 500 clients, blending UX principles and instructional design to drive learner engagement and outcomes.

Collaborated with clients to understand their needs, translating them into user-centered solutions to ensure alignment with business objectives.

Led the creation of wireframes, prototypes and mockups, while leveraging data-driven insights and digital strategy to optimize user flows, accessibility and overall learning effectiveness.